We want you to get exactly what you’re looking for, even if it’s not the first thing you buy. That's exactly why Nitro-Pak offers you a return policy designed to help you get just what you want.
Returns made simple Every purchase made at Nitro-Pak.com can be returned or exchanged, with the exception of food items.
No aggravating restocking fees Every item we sell can be returned for a full refund without any restocking fees.
No receipt? No problem Our computer system keeps a record of your purchases so you don't have to. Just return any non food item purchase with in 120 days of purchase and we'll refund it or exchange it. No questions. No hassles. No kidding.
TOTAL SATISFACTION GUARANTEE Our return policy is a 120-day money-back guarantee for all non food items. This eliminates your risk by buying from NITRO-PAK! Food Items are returnable within 30 days if truly defective.
Returns ALL RETURNS MUST have a “Return Authorization Number". Carefully repack the item with all instructions and documentation in its original container and mail back Prepaid UPS or insured U.S. Mail. We will refund shipping costs on items we determine to be defective or for shipping errors on our part.
*FREE SHIPPING is only valid and provided at no cost on orders that are accepted for deliver by the customer and not returned or refused. Orders refused or returned DO NOT qualify for Free Shipping and will incure the full cost of shipping both to and from the customer and any storage fees. Customer will be refunded the balance between amount paid less all shipping costs.