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Dietz Little Wizard Replacement Wick (5/8" x 3')
I was stunned. No form, letter, or refusal to take back my item, just kindness and understanding...
"No, you don't understand. I broke it. It was my fault." The customer service woman said "Our Products don’t break..."
In a day where phrases like "100% guaranteed" and "hassle-free returns" don't mean much, I have to share my story.
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